Thursday, September 4, 2008

another one about why I hate my job...

The vast majority of my job involves offering support to both customers and co-workers on all things computer related. In the past, this has involved complete overhauls of the system and obviously it involves a teller system that I manage. So, there's this one branch (out of 10) that really doesn't like me. They have accused me of being rude, lazy, dumb... you name it. These are the only ones I have a problem with. So they called to ask me a support question earlier... a question to which there was no real, immediate answer. I told them to wait until the end of the day for their differences in their teller system to wash out. They said that wasn't an option. The next thing I told them to do was wrong and I knew it. But it was the only way to solve their problem.

You can guess where my next call came from within 2 minutes. The big kahuna of course only got the second half of their story telling how I had told them to do something that was wrong. Not the first part where I told them to wait it out and do the right thing. I didn't bother correcting, because I knew as soon as I received this follow up call that the whole thing had been a setup. I just listened and agreed to never ever do it again with my tail between my legs.

Why do people do this? Why set me up like that? I'm offering you the best support I can even though I really don't like you. I would never ever dream of doing this to my fellow human being. I really do go to great lengths if I don't know the answer to a question to find the best possible answer or find someone who can get it for you. Ugh... why can't everyone be like Laura?

2:30 update... So now this customer calls me and wants to argue about how the telephone banking works. I'm telling him that the reason he can't access it is because he just opened his account an hour ago and he's got to give me time to get it on the system (read: get off the phone with him!). He says no, he doesn't think that's the problem. Well buddy, considering I'm the one who does all the maintenance on that system (yup, it's even my voice) I would recommend you don't argue with me.

4 equal yet different opinions:

Knitty Geek said...

That sucks, for many reasons. I'm sorry people are asshats.

Of course, my first thought when reading was "I wonder which branch?"

Average Girl In Average World said...

Sorry you got a lashing..... I would say, speak up next time, or they will NEVER stop.

Don't you love office politics?

Preppy Pink Crocodile said...

Sorry you are having a crappy work week! Hopefully the weekend will bring some much deserved relaxation!

You asked about swaps. I find them on other blogs actually. I have never done Swap Bot but I hear it's just as much fun. I usually happen upon swaps being hosted by other bloggers. I try to post about them before sign ups are full but will try to do a better job of that so that more bloggy pals can participate. It really is so much fun!

elliotts said...

If only we were rich and could sit at home and eat bon-bons all day....